How do I enrol in this course?

The course is paid (49.00 €). Pay securely with card via Stripe; full access to all lessons starts immediately after payment.

Will I receive a certificate?

Yes. After completing 100% of the lessons you can issue a verifiable SkillUp Space certificate with a unique code and public verification URL (compatible with Open Badges 2.0).

In what language is the course delivered?

All courses are available in Bulgarian with English alternatives where noted. Each lesson can include parallel BG/EN YouTube playlists for international audiences.

Home · Courses · AI for Customer Service and Support

Beginner ⏱ ≈ 20 min video · 4 modules + practical tasks 📖 4 lessons

AI for Customer Service and Support

Name: AI for Customer Service and Support
Price: 49 EUR
Availability: InStock

Instructor

SkillUp Space

About the course

A practical course for customer service specialists, support agents and customer success teams. AI assistants are already built into most support platforms — learn to use them well. Topics: drafting and tone-adjusting replies with AI, summarising long tickets, maintaining a knowledge base with AI, machine translation and multilingual support, triage and prioritisation. Special attention to protecting customer data, Article 4 of the EU AI Act, and the cases where you should not rely on an AI answer. Practical scenarios from real support situations.

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